OAKLEY WINDOW CLEANING

OUR RAIN GUARANTEE

In addition to our quality of work guarantee we also offer for customer peace of mind what we call our rain guarantee.

Let me explain. As we all know the weather in this country is very unpredictable; mostly because of the UK's small size, situated on the edge of the Atlantic Ocean. If we were part of a large land-mass (like America or Central Europe) our weather would be far more settled and predictable. At particular times throughout the year we, as a company, wouldn't be able to offer the regularity of cleaning visits we do if we allowed the weather to dictate when we could work.

So with that in mind we now offer our rain-guarantee.

Which simply states:


If the cleanliness of your windows is affected by us cleaning your windows in

inclement weather just call us within 24 hours and

we will return and re-clean any affected windows at no charge to yourselves. *


Doesn't rain make my windows dirty?

Dirt makes your windows dirty not rain.

The dust from builders, gardeners, tree pollen, exhaust, and many other sources settles on your windows.


Isn't rain dirty?

No! This is a fallacy. An old-wives tale.

We would quite happily clean any windows with rain-water and not expect payment until

the customer had viewed the dried glass in direct-sunlight.

Rain-water has approximately 30 times less contaminants in it than tap-water.

(Dependant upon if your tap-water is 'hard' or 'soft', but in the southern counties of the UK, this is the case).


oakley window cleaning rain guarantee
 
 
There are times when it isn't suitable to window clean in inclement weather, even with a rain-guarantee. These are generally, but not exclusively, when it is wet and windy, driving rain, squally weather, sufficiently heavy rain where it runs down walls and onto the windows below. But if it is light rain, drizzle or we judge it to be suitable enough to be able to work then you will always have our rain guarantee to fall back on if you are dissatisfied with the quality of work recieved.
* We do request though that before asking us to return you check that the problem isn't as a result of dirt either on the insides of the windows or between panes on double-glazed units; as a fee may be chargeable if this is the case.


Matt (Oakley Window Cleaning)